রবিবার, ৩১ মার্চ, ২০১৩

Robotic ants successfully mimic real colony behavior

Mar. 28, 2013 ? Scientists have successfully replicated the behaviour of a colony of ants on the move with the use of miniature robots, as reported in the journal PLOS Computational Biology. The researchers, based at the New Jersey Institute of Technology (Newark, USA) and at the Research Centre on Animal Cognition (Toulouse, France), aimed to discover how individual ants, when part of a moving colony, orient themselves in the labyrinthine pathways that stretch from their nest to various food sources.

The study focused mainly on how Argentine ants behave and coordinate themselves in both symmetrical and asymmetrical pathways. In nature, ants do this by leaving chemical pheromone trails. This was reproduced by a swarm of sugar cube size robots, called "Alices," leaving light trails that they can detect with two light sensors mimicking the role of the ants' antennae.

In the beginning of the experiment, where branches of the maze had no light trail, the robots adopted an "exploratory behaviour" modelled on the regular insect movement pattern of moving randomly but in the same general direction. This led the robots to choose the path that deviated least from their trajectory at each bifurcation of the network. If the robots detected a light trail, they would turn to follow that path.

One outcome of the robotic model was the discovery that the robots did not need to be programmed to identify and compute the geometry of the network bifurcations. They managed to navigate the maze using only the pheromone light trail and the programmed directional random walk, which directed them to the more direct route between their starting area and a target area on the periphery of the maze. Individual Argentine ants have poor eyesight and move too quickly to make a calculated decision about their direction. Therefore the fact that the robots managed to orient themselves in the maze in a similar fashion than the one observed in real ants suggests that a complex cognitive process is not necessary for colonies of ants to navigate efficiently in their complex network of foraging trails.

"This research suggests that efficient navigation and foraging can be achieved with minimal cognitive abilities in ants," says lead author Simon Garnier. "It also shows that the geometry of transport networks plays a critical role in the flow of information and material in ant as well as in human societies."

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The above story is reprinted from materials provided by Public Library of Science.

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Journal Reference:

  1. Simon Garnier, Maud Combe, Christian Jost, Guy Theraulaz. Do Ants Need to Estimate the Geometrical Properties of Trail Bifurcations to Find an Efficient Route? A Swarm Robotics Test Bed. PLoS Computational Biology, 2013; 9 (3): e1002903 DOI: 10.1371/journal.pcbi.1002903

Note: If no author is given, the source is cited instead.

Disclaimer: Views expressed in this article do not necessarily reflect those of ScienceDaily or its staff.

Source: http://feeds.sciencedaily.com/~r/sciencedaily/top_news/~3/tNBJskzfrCY/130329090614.htm

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Mate choice in mice is heavily influenced by paternal cues

Friday, March 29, 2013

Mate choice is a key factor in the evolution of new animal species. The choice of a specific mate can decisively influence the evolutionary development of a species. In mice, the attractiveness of a potential mate is conveyed by scent cues and ultrasonic vocalizations. Researchers from the Max Planck Institute for Evolutionary Biology in Pl?n investigated whether house mice (Mus musculus) would mate with each other even if they were from two populations which had been separated from each other for a long time period. To do this, the researchers brought together mice from a German population and mice from a French population. Although to begin with all the mice mated with one another randomly, the hybrid offspring of French and German parents were distinctly more choosy: they showed a definite preference for mating with individuals from their father's original population. According to the researchers, this paternal imprinting accelerates the divergence of two house mouse populations and thus promotes speciation.

In allopatric speciation, individuals of a species become geographically isolated from each other by external factors such as mountains or estuaries. Over time, this geographic separation leads to the sub-populations undergoing various mutations, and thus diverging genetically. Animals from the two different sub-populations can no longer successfully reproduce, so two new species evolve.

To find out what role partner selection plays in such speciation processes, Diethard Tautz from the Max Planck Institute for Evolutionary Biology and his colleagues conducted a comprehensive study on house mice ? the classic model organisms of biology. "To investigate whether there are differences in the mating behaviour of the mice in the early stages of speciation, we caught wild house mice in southern France and western Germany. The two populations have been geographically separate for around 3,000 years, which equates to some 18,000 generations," says Diethard Tautz. Due to this geographical separation, the French and German mice were genetically different.

The Pl?n-based researchers created a semi-natural environment for their investigations ? a sort of "Playboy Mansion" for mice. The research enclosure was several square meters in size and was divided up using wooden walls, "nests" made out of plastic cylinders, and plastic tubes. It also featured an escape tube with several entrances, which led into a cage system nearby. "We constructed the enclosure in such a way that all animals had unimpeded access to all areas, but thanks to the structural divisions were also able to create their own territories or retreat into nests," explains Tautz. "The escape tube was a control element. If the mice retreated to it only very seldom ? as was the case in our experiment ? then we could be sure there was no overpopulation in the central enclosure."

In this central enclosure, the French and German mice had both time and space to mate with each other and reproduce. "At first, all the mice mated with each other quite randomly. But with the first-generation offspring, a surprising pattern emerged," says Tautz. When the first-generation hybrid offspring of mixed French and German parentage mated, they showed a specific preference for pure-bred mates whose "nationality" was that of their father only. "There must be some kind of paternal influence that prompts the hybrid mice to choose a mate from a specific population, namely that of their father," concludes the biologist, based on the results of his study. "This imprinting must be learned, however, meaning that the animals must grow up in the presence of their fathers. This was not the case for the original mice, which were kept in cages for a time after being caught."

"We know that mice use ultrasonic vocalizations to communicate with each other and that particularly in the case of male mice these vocalizations can reveal signals of individuality and kinship. We believe that, like birdsong, the vocalizations of the males have a learned component and a genetic component," says Tautz. Therefore, French and German mice really could "speak" different languages, partly learned from their fathers, partly inherited from them. Individual mice thus have a mating preference for mice that speak the same language as they do.

The French and German mouse populations had evidently been geographically separated long enough for preliminary signs of species differentiation to be apparent as regards mating preferences. In addition, another aspect of mating behavior also sped up the speciation process.

Although mice have multiple mates, the researchers found evidence of partner fidelity and inbreeding. The tendency to mate with relatives fosters the creation of genetically uniform groups. When both occur together, this accelerates the speciation process.

In a next step, Diethard Tautz wants to find out whether the vocalizations of the mice play the decisive role in paternal imprinting, or if scent cues are also involved. Furthermore, the biologist wants to identify the genes that are involved in mate selection.

###

Inka Montero, Meike Tesche and Diethard Tautz: "Paternal imprinting of mating preferences between natural populations of house mice (Mus musculus domesticus)", Molecular Ecology (2013), doi: 10.111/mec.122271;

Max-Planck-Gesellschaft: http://www.mpg.de

Thanks to Max-Planck-Gesellschaft for this article.

This press release was posted to serve as a topic for discussion. Please comment below. We try our best to only post press releases that are associated with peer reviewed scientific literature. Critical discussions of the research are appreciated. If you need help finding a link to the original article, please contact us on twitter or via e-mail.

This press release has been viewed 54 time(s).

Source: http://www.labspaces.net/127520/Mate_choice_in_mice_is_heavily_influenced_by_paternal_cues

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Obama attends Syracuse-Marquette basketball game

President Barack Obama sits with NCAA President Mark Emmert, top, as they attend the East Regional final of the NCAA men's college basketball tournament between Syracuse and Marquette, Saturday, March 30, 2013, in Washington. (AP Photo/Carolyn Kaster)

President Barack Obama sits with NCAA President Mark Emmert, top, as they attend the East Regional final of the NCAA men's college basketball tournament between Syracuse and Marquette, Saturday, March 30, 2013, in Washington. (AP Photo/Carolyn Kaster)

President Barack Obama waves to the crowd as he watches the first half of the East Regional final in the NCAA men's college basketball tournament between Syracuse and Marquette, Saturday, March 30, 2013, in Washington. (AP Photo/Mark Tenally)

President Barack Obama waves and talks with other spectators as he attends the East Regional final of the NCAA men's college basketball tournament between Syracuse and Marquette, Saturday, March 30, 2013, in Washington. (AP Photo/Carolyn Kaster)

President Barack Obama attends the East Regional final of the NCAA men's college basketball tournament between Syracuse and Marquette, Saturday, March 30, 2013, in Washington. (AP Photo/Carolyn Kaster)

(AP) ? President Barack Obama attended one of the weekend's big college basketball games after playing a round of golf Saturday.

Obama's motorcade took him directly from a golf course at Andrews Air Force Base in suburban Maryland to Washington's Verizon Center to watch Syracuse and Marquette play for a berth in the Final Four of the NCAA basketball tournament. He left shortly before the end of the game, which Syracuse won 55-39.

With less than 11 minutes remaining in the first half of the East Regional final, Obama appeared on the Jumbotron suspended above the Verizon Center court. He sat with Reggie Love, his former personal aide at the White House and a member of the Duke team that won the NCAA championship in 2001. At least one other friend, Marty Nesbitt, also sat with the president. Also joining Obama was NCAA President Mark Emmert.

The audience responded with loud applause when Obama was shown on the huge screen, and he smiled and waved.

In the men's tournament, Obama picked Indiana and Louisville to meet in the championship game in Atlanta, with Indiana claiming the title. But it's not meant to be ? Indiana was defeated by Syracuse. Louisville is scheduled to play Duke on Sunday in Indianapolis.

Obama said earlier this week that "my women's (NCAA tournament) bracket is doing much better than my men's bracket."

Earlier Saturday, Obama played golf for the first time since automatic spending cuts known as the sequester went into effect on March 1.

Some conservatives have called on Obama to give up golf since popular public tours of the White House have been canceled because of the budget cuts. The White House has said the tours were canceled to keep Secret Service agents from being furloughed because of the spending reductions.

Obama played golf with Nesbitt and two White House aides.

___

Follow Darlene Superville on Twitter: http://www.twitter.com/dsuperville

Associated Press

Source: http://hosted2.ap.org/APDEFAULT/89ae8247abe8493fae24405546e9a1aa/Article_2013-03-30-Obama/id-35148bef5a3346f9a14bdba7d5a32d54

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শনিবার, ৩০ মার্চ, ২০১৩

How To Put SEO To Work For Your Business | Content for Reprint

Author: Mishel Roserberg | Total views: 65 Comments: 0
Word Count: 850 Date:

With the right amount of knowledge, you will be able to efficiently increase web traffic through optimization of your website. Read on for more useful SEO tips.

Strive to design each page of your website in a way that makes it stand out from every other. Pay particular attention to the titles you use. These are extremely important for search engine optimization purposes. Including your keyword or phrase in the titles on your pages is important towards ranking highly on search engines.

If you have a site that is written in a non-english language, use the language meta tag. That's because search engines will rank you higher when people do a search for your content in that language.

Research any outside SEO company before signing over the work to them. Lots of SEO companies will charge too much for sub-standard work. Read online reviews and testimonials from previous companies to make sure that the company you're looking to hire is the real deal. Your wallet will thank you later.

Once you have discovered the right key phrases for your website, you should put that key phrase in your title. The first impression of your site is generated by the title, so choose it with care. This way, your site will be clicked because it most fits the search results the user typed in.

Ask yourself the question "how would somebody find my site if they were searching for it?" Then ensure that you have multiple uses of these keywords scattered through your site. Include your keywords in the titles of your pages and throughout your content, but don't overuse them. Stuffing your pages full of keywords will cause the search engines to lower your search ranking.

An important SEO tip is to keep an eye on your search rankings. It is crucial that you track your results to understand how your SEO is doing. One easy way to track your progress is by using the Google Analytics tool.

Retaining the visitors you get from search engines will not only increase your profits, but also your search engine rank. It is proven that spending more time working on a site increases the page rank. This trend has been established through metrics like Quantcast scores. When customers can chat, discuss, and interact with each other on your site, they are more likely to stay longer.

Keywords will help you improve the visibility of your sites. Coordinate your keywords with your article topics. This makes it easier for search engines to index your work. Therefore, it's easier for readers who may be trying to locate your articles. The keyword you want to focus on should appear several times in your article's text, as well as in its title and summary.

There are several options you can use to get inbound links to your website. Article writing, message forums, press releases, directory submissions and blogs can all provide your site with traffic. A great way to improve your SEO is to use good outbound links.

This will help increase your search engine rankings. The meta description appears right under the website link in many search engines, so use this text to grab a potential customer's attention. If you are using a popular CMS, you might be able to edit meta descriptions directly from the control panel.

The most important thing that you can do for your site is to make sure that you always keep the content on the site fresh and unique. People won't want to visit your website if you simply present the same old information indefinitely.

If you want to have successful SEO results, you need a site map. This will make it easier for spiders to crawl on your site. If your site is particularly large, you may need multiple maps. In general, try not to have more than 100 links on each map.

These descriptions will let your web site show up higher in search ratings. The meta description refers to the short description that appears in search results. Use important keywords and encourage your readers to take action and visit your site. Check to see if your content management software makes it easy for you to write a meta description on the same page you create your content on.

Meta tags should be as clear and descriptive as possible. Add a concise description to every meta tag on your site. This will increase click through rates.

Keyword density is vital when you optimize a web page for search engines. Focus on keeping each page's keyword content well under 20 percent.

You should now know that SEO is a very important part of internet marketing. By abiding by the advice in this article, you will be able to optimize your website. As long as your website is of high-quality, you will be more likely to receive a lot of traffic, which will lead to more profits.

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1: Understanding Online Business Success

Starting a home based business to earn income online takes a significant amount of time and energy upfront to get things going. Not seeing results immediately can be discouraging and cause people to give up too early. In this article, we look at the process of starting a home based business and working through the frustrations to be there when the sales come flowing in.

2: Why You Need To Build Multiple Streams of Income For Yourself

Being an entrepreneur and earning multiple streams of income is a dream that many have, but in reality it does take some initial hard work to achieve this. Earning multiple streams of income is the wave of the future, and here are some tips and advice for you when you are looking for ways in which to do this for yourself.

3: Article Marketing Strategy: Putting Together a "Class Schedule" For Your Article Topics

Businesses go to so much trouble when there is one sure-fire, simple, very inexpensive way to attract new clients to a business: Teach a free class. That is what article marketing is like. Your articles are just like free classes. You teach your target readers something helpful in your article. Your resource box then says, "If you enjoyed this article you can visit my website and apply what you have learned."

4: What is Cyber Marketing And Why It Is So Important For The Success Of Your Website

Cyber marketing has now become an indispensable segment of e-commerce as well as the internet and World Wide Web related topics. Cyber marketing simply refers to a technique of attracting potential customers by advertising your products or services through such means as websites, emails, and banners.

5: The Best Way To Optimise Your Website SEO For Google Panda

If you want your SEO to work you now need to concentrate on appeasing Google Panda, and to do this you need to know what Google Panda's spiders/bots will be looking for. Find out here how to search engine optimise your website for the latest Google Panda algorithm, and achieve the success you deserve.

Source: http://www.content4reprint.com/internet-marketing/how-to-put-seo-to-work-for-your-business.htm

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Children with sleep apnea have higher risk of behavioral, adaptive and learning problems

Mar. 29, 2013 ? A new study found that obstructive sleep apnea, a common form of sleep-disordered breathing (SDB), is associated with increased rates of ADHD-like behavioral problems in children as well as other adaptive and learning problems.

"This study provides some helpful information for medical professionals consulting with parents about treatment options for children with SDB that, although it may remit, there are considerable behavioral risks associated with continued SDB," said Michelle Perfect, PhD, the study's lead author and assistant professor in the school psychology program in the department of disability and psychoeducational studies at the University of Arizona in Tucson. "School personnel should also consider the possibility that SDB contributes to difficulties with hyperactivity, learning and behavioral and emotional dysregulation in the classroom."

The five-year study, which appears in the April issue of the journal SLEEP, utilized data from a longitudinal cohort, the Tucson Children's Assessment of Sleep Apnea Study (TuCASA). The TuCASA study prospectively examined Hispanic and Caucasian children between 6 and 11 years of age to determine the prevalence and incidence of SDB and its effects on neurobehavioral functioning. The study involved 263 children who completed an overnight sleep study and a neurobehavioral battery of assessments that included parent and youth reported rating scales.

Results show that 23 children had incident sleep apnea that developed during the study period, and 21 children had persistent sleep apnea throughout the entire study. Another 41 children who initially had sleep apnea no longer had breathing problems during sleep at the five-year follow-up.

The odds of having behavioral problems were four to five times higher in children with incident sleep apnea and six times higher in children who had persistent sleep apnea. Compared to youth who never had SDB, children with sleep apnea were more likely to have parent-reported problems in the areas of hyperactivity, attention, disruptive behaviors, communication, social competency and self-care. Children with persistent sleep apnea also were seven times more likely to have parent-reported learning problems and three times more likely to have school grades of C or lower.

The authors report that this is the first sleep-related study to use a standardized questionnaire to assess adaptive functioning in typically developing youth with and without SDB.

"Even though SDB appears to decline into adolescence, taking a wait and see approach is risky and families and clinicians alike should identify potential treatments," said Perfect.

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Story Source:

The above story is reprinted from materials provided by American Academy of Sleep Medicine.

Note: Materials may be edited for content and length. For further information, please contact the source cited above.


Journal Reference:

  1. Michelle M. Perfect, Kristen Archbold, James L. Goodwin, Deborah Levine-Donnerstein, Stuart F. Quan. Risk of Behavioral and Adaptive Functioning Difficulties in Youth with Previous and Current Sleep Disordered Breathing. SLEEP, 2013; DOI: 10.5665/sleep.2536

Note: If no author is given, the source is cited instead.

Disclaimer: This article is not intended to provide medical advice, diagnosis or treatment. Views expressed here do not necessarily reflect those of ScienceDaily or its staff.

Source: http://feeds.sciencedaily.com/~r/sciencedaily/top_news/top_health/~3/ixobQhrv17k/130329161243.htm

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Asia stocks modestly higher after S&P hits record

BANGKOK (AP) ? Asian stock markets were mostly higher Friday as momentum carried over from yet another record high on Wall Street.

The Standard and Poor's 500 index closed at its highest level ever Thursday, driven by more encouraging data on the U.S. economic recovery. The government said the economy grew at an annual rate of 0.4 percent in the October-December quarter, slightly better than previous estimates. The revision reflected stronger business investment and export sales.

South Korea's Kospi rose 0.8 percent to 2,010.40. Taiwan's TAIEX advanced 0.7 percent to 7,920.38. Markets in Hong Kong, India, Australia, New Zealand, Indonesia, Philippines and Singapore were shut for Good Friday.

Japan's Nikkei reversed early losses to rise 0.4 percent at 12,389.16. Gains were muted, however, as the yen leveled off against the dollar and the government released figures for February showing the country's jobless rate edging up while industrial production fell slightly.

Newly appointed central bank governor, Haruhiko Kuroda, has pledged to work with the government to end decades of growth-inhibiting deflation. His outspoken calls for action have raised hopes for results but some analysts said they may also have created unrealistic expectations for a turnaround.

"Unfortunately, the markets' expectations of the new Governor are so high that they will be almost impossible to meet, let alone beat," said analysts at Capital Economics in a market commentary.

Shares in mainland China fell amid limited trading volume, analysts said. The Shanghai Composite Index was 0.1 percent lower at 2,233.23 and the Shenzhen Composite Index fell 0.3 percent to 927.06.

Peng Yunliang, a Shanghai-based analyst, said shares in brokerage houses declined following the release Thursday of official policies aimed at tightening control over wealth management products.

In Europe on Thursday, markets responded positively to the calm reopening of Cyprus's banks. Banks in the Mediterranean island nation were shut for nearly two weeks as the government negotiated a rescue loan from international lenders to prevent the financial system from collapsing. The FTSE 100 index of leading British shares, Germany's DAX and France's CAC-40 all closed higher Thursday.

Italy's political uncertainty will also remain in the spotlight. Following inconclusive elections around a month ago, the country is still without a government, and that's raised concerns over its future economic path. Italy is the third-largest economy of the 17 countries that use the euro.

The Standard and Poor's 500 index closed at a record Thursday, surpassing its previous record close of 1,565.15 set in October 2007. The Dow, which surpassed its previous all-time high at the start of the month, also rose.

The Dow Jones industrial average gained 0.4 percent to close at 14,578.54. The S&P 500 advanced 0.4 percent to close at 1,569.19. The Nasdaq composite index added 0.3 percent to 3,267.52. U.S. stock markets will be shut for the Good Friday holiday. Thursday was the last trading day of the first quarter.

The New York Mercantile Exchange, where benchmark oil is traded, was closed for the Good Friday holiday.

In currencies, the euro rose to $1.2826 from $1.2822 late Thursday in New York. The dollar fell to 94.07 yen from 94.13 yen.

___

AP researcher Fu Ting contributed from Shanghai.

Source: http://news.yahoo.com/asia-stocks-modestly-higher-p-hits-record-052945487--finance.html

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Scorsese developing 'Gangs of New York' TV series

(AP) ? Martin Scorsese is developing a TV series based on his 2002 film "Gangs of New York."

The director is partnering with Miramax, which released the Oscar-nominated film starring Leonardo DiCaprio and Daniel Day-Lewis. The planned show doesn't yet have a TV network.

The series expands on the brutal, 19th-century New York gang world of the film. Miramax says the series will chronicle the birth of organized crime in not just New York but also in cities such as Chicago and New Orleans.

In a statement Thursday, Scorsese says the era was too rich to fully explore in a two-hour film. He says the series "allows us the time and creative freedom to bring this colorful world, and all the implications it had and still does on our society, to life."

Associated Press

Source: http://hosted2.ap.org/APDEFAULT/4e67281c3f754d0696fbfdee0f3f1469/Article_2013-03-29-US-TV-Gangs-of-New-York/id-45c9f7e8dba143279b3e87b66cff7d8e

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Game On, Google: eBay Now Same-Day Delivery Service Expands To Chicago And Dallas

eBay NowEBay is in the middle of its Analyst Day, and just a little while ago it announced plans for some significant expansions for eBay Now, its same-day delivery service, with Chicago and Dallas?deliveries coming this summer, and integration of?the service into its "core experience" as it gears up for competition with Amazon and now Google.

Source: http://feedproxy.google.com/~r/Techcrunch/~3/7pJK_RKX_BY/

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GIRL, CRAFTED: Going Solo: a staycation on my own

Friday I am taking a mini-vacation. Solo.?
I'm not going far--just downtown Ottawa, where I'll be staying at the very cool Hotel Indigo--but this is a first. I realized recently that I have never done anything like this. I've traveled on my own, but always heading towards a person I was visiting. I have never taken time to be alone, for the purposes of leisure, away from the dubious respite of my messy house.

I have taken partners to hotels or inns for downtime; indeed, I am a huge proponent of mini stay-cations, and recommend everyone takes one from time to time with their sweetie. But it just never really occurred ?to me before to give myself that same TLC, all on my own. Of course, it's been a while since I was single, but I don't think a person should have to be single to do this. Solitary time, especially for us introverts, is crucial. When one is mated with another human, that time becomes even more scarce; maybe it's important to reclaim it.?

I'm not sure how it's going to feel to do this. I'm nervous, to be honest; my goal is to spend the time *alone*, not chatting on the phone or on google chat. I'm going to paint my toenails, tweeze my eyebrows, and go to dinner. I'm going to watch whatever movies I want, and in the morning I'm going to head down to the Byward Market for some bread and treats. I will decide what I want to do and when I want to do it, all on my own--no compromising, group planning, or negotiating. I will be at the mercy of my own whim.

It's kind of scary, though I don't know why.?

You can follow my tweets at @girlcrafted with hashtag #jordantime and there'll be a blog post after the stay. Or possibly during it, if I'm lonely for the sound of my own 'voice'.

See you on the flipside.

Source: http://girlcrafted.blogspot.com/2013/03/going-solo-staycation-on-my-own.html

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Newcastle Historical Society website goes live : Newcastle News ...

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Home / Local News / Newcastle Historical Society website goes live

NEW?? 2:10 p.m. March 28, 2013

In an effort to increase its presence, the Newcastle Historical Society has launched a website, complete with information about the city?s rich history and photographs of mementos from Milt Swanson?s personal museum.

The website, www.newcastlewahistory.org, also has membership information and a space to sign up to volunteer with the organization.

The Newcastle Historical Society meets the first Thursday every month at 4 p.m. at City Hall. The group?s April 4 meeting will be a birthday celebration for Swanson, who turns 95 on March 29.

Written by Staff ? Filed Under Local News?

Copyright 2010 by Issaquah Press Inc. All rights reserved. This material may not be published, rewritten or redistributed without permission. E-mail editor@isspress.com

Comments

Source: http://www.newcastle-news.com/2013/03/28/newcastle-historical-society-website-goes-live

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Contact/Call Centre Manager - World Leading Tech Company in ...


Approach People

Approach People

Contact: Neil Concannon

Address: Quantum house Temple road Blackrock, Co. Dublin, Ireland

Phone: 01 400 35 46

Approach People - Contact/Call Centre Manager - World Leading Tech Company in Cork - Excellent career progression available

Location: Cork
Salary: Euro 50 000 + DOE + excellent benefits
Job type: Permanent, Full-time
Job description
Contact/Call Centre Manager - World Leading Tech Company in Cork - Excellent career progression available

?

Specialist Support Manager:

My Client, a World leading Company is looking for an experienced Contact Centre Manager managing 5 Team leaders - 10/12 members per team, with a multi-lingual work force across their Customer Relations Team and Customer Admin Team.

Job Overview:

This position will have responsibility for managing all aspects of the Specialist Support Teams: Administration and Customer Relations Administration . The ideal candidate must be a strong team player, a great communicator, and a business savvy individual who has an excellent understanding of the needs and challenges facing Specialty Support groups and how they fit with my Client's unique customer focus and passion for excellence.

?

The candidate:

The candidate must be self directed and motivated with strong analytical, management and coordination skills to handle a variety of activities and complexities spanning across the organization. Must be an effective negotiator and skilled at resource balancing and conflict management. Candidate must be able to act as a liaison between the business and the Specialty Support groups. A critical key to success is the ability to gain alignment by proactive partnering with all levels across the organization.

The ideal candidate will have extensive managerial experience working in a fast-paced contact centre environment, excellent project managing skills and a good understanding of the Service Channel and Supply Chain.

Successful candidate will report to the EMEA Customer Relations Area Manager, with strategic report lines to the Agreement Admin Manager and the AMR Customer Relations Admin Manager,

Operational:

  • Review daily performance metrics to ensure they are within the agreed service levels
  • Proactively address any business operations issues that affect the Contact Centre and Service Channels to meet the requirements of Client Customers
  • Conduct and participate in strategic meetings including Global Specialist Support Teams
  • Review business operations escalations to and from the Contact Centre and Depots, and drive to resolution
  • Provide feedback to the appropriate internal groups on? programs and procedures that impact the Company's ability to meet the Customer requirements
  • Facilitate the Quarterly Business and Executive Reviews

?

Process & Performance Improvement:

  • Analyze business operations data including service and support metrics and customer satisfaction surveys to identify actionable trends
  • Contribute to determining root causes of operational issues by utilizing a structured process improvement methodology
  • Create action plans to effectively address root causes

?

Project Management:

  • Work closely with other internal groups (Service Planning and Procurement, Business Development, Service Order Management, Legal, and Contact Centre) to address possible gaps in process and procedures that is impacting the Client's customers
  • Develop workable timelines and Service level targets
  • Negotiate with internal and external resources for milestones and expected outcomes

Requirements:

  • Minimum 5-10 years of demonstrated work experience in a contact centre environment including technical support management and customer service management with phone, email and chat.
  • BA/BS Degree in business or related field.
  • Strong understanding of both Service and Support Channels.
  • Ability to interpret complex analysis and business information.
  • Six Sigma process training preferred.
  • COPC process training preferred

Email this job to yourself / a friend

Source: http://www.jobs.ie/ApplyForJob.aspx?Id=1249169

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What a Lawyer Can Learn From an Entrepreneur | Solo Practice ...

I am in awe of my clients.

That?s why I chose to represent small business owners exclusively. Because I get jazzed talking to entrepreneurs. Because I adore talking about the issues and practicalities and triumphs and failures these small businesses encounter every single day.

I learn more about business from my clients than I ever could from a CLE class on business law. And there is?plenty to learn. I?m getting a street-level MBA!

It?s a Numbers Game

My clients taught me that running the back office is just as important ? if not more important ? than being good at the job. You can always hire another technician to do the work product and provide service to customers, but someone has to take responsibility for operations behind the scenes. Payroll. HR. Accounting. Billing. Business planning. Marketing. Those are the underpinnings of a successful business. Any successful business. Yes, you can hire someone who can handle the bookkeeping and accounting and even the marketing, but ultimately you are?responsible for the numbers.

I have a client that can quote to me, on an hourly basis, his restaurant?s cash flow. Money in and money out is the key to survival in any business, but particularly in a business like a restaurant. Or a law firm.

Partner Wisely

Those who have been following this blog for a while know that I started out in Big Law, moved into a two-person business partnership, then went solo. I learned from that partnership in the middle of my career that a good friendship (I adore my former business partner) does not always translate into a good business partnership (we nearly killed each other). So basically, all that taught me was what not to do.

My clients taught me how to pick my partners. No, I have not joined with another firm ? I?m still solo. I mean ?partnership? in the loosest, least-legal sense of the word. My clients taught me that my ?partners? include everyone who is involved in running my business. My assistant. My Of Counsel. My bookkeeper. My accountant. My IT guy. My answering service. They all?have an impact on?how well I am able to serve my clients.?My clients have taught me not to ?partner? with anyone without a contract (duh!), and not to partner with someone who isn?t on the same page as me.

Don?t Wear Too Many Hats

My clients taught me that every business needs three people in management: a Visionary ? the person with the ideas for making the business better; an Operations Manager ? the person with the ability to keep things running day-to-day; and a Numbers Guy ? the person who knows what the bottom line is and can manage to that. You can be any or all three of those people at different times. Note that none of those three is a Lawyer ? the person that cranks out work product for the client. These are the different roles of the business manager(s).

They also taught me that you have to know your strengths. You probably are not as capable at one or more of the managerial roles to wear all of the business manager?s hats. If you lack the knowledge, skill or desire to manage all aspects of your business, educate yourself or hire people who can fill those roles and let them manage you.?I watched many small businesses fail because the owners insisted on absolute control, even when they knew they were not good at one of these fundamental roles. I watched many small businesses succeed because the owners were smart enough to get help when it was needed.

At Big Law, the firm?s managing partner was a helluva Visionary and a decent Numbers Guy, but he was not terribly good at Operations. He needed a firm administrator to keep things running. Today, I know that I am a good Visionary and Operations Manager, but not enough of a Numbers Guy, so I have a bookkeeper and an accountant to keep me straight (see above re: being responsible for the numbers).

You Are Your Brand

I do trademark transactions all the time, so I thought I knew everything about the subject. Hah! I had much to learn.

For example, my clients taught me that the ?goodwill? that lawyers always talk about being invested in a trademark or brand?comes from within your business. It?s corporate culture that dictates when and how calls get returned, the level of service clients can expect and what price they will pay for your services. It?s the way you and your employees represent your firm to your clients and potential clients. It?s the way you appear to the court. It?s the way you appear to opposing counsel. It?s if and how you advertise your firm. Those things form the consumer perception of your business. In short, as a solo attorney you are your brand. How people see?you is how they see your business.

One client that stands out is a local wellness center that is involved in every networking group and chamber of commerce in town. The owners are great guys: fun, laid back, friendly. But when they are out representing their business at a networking function, they come across as caring and warm but passionate about their business and always 100% professional. Make that 110%. I pray to come across that well?someday?.

Don?t Expect the Competition to Give You Business

I used to spend a?lot of time at lawyer-only functions. But my clients taught me that networking with potential clients and referral sources outside of the legal industry are a better way to build my practice. A wedding planner gets her business referrals from florists and photographers, not other wedding and event planners.

So don?t expect to get business law referrals from the members of the business law section of your local bar association. Of course, that doesn?t mean you shouldn?t GO to the?business law section meetings ? just don?t expect to build a referral base there.?I focus instead on networking with other business-to-business service providers, like CPAs, insurance agents, marketing agencies, financial planners, etc. And when I do hang out with other lawyers, I work to create a broad network of peers: I get a number of referrals from friends who practice family law, estate planning, and employment law.

Don?t ever forget that a solo practice attorney is an entrepreneur first. You are no different from any other small business owner in most respects. You are just selling a different product.

All opinions, advice, and experiences of guest bloggers/columnists are those of the author and do not necessarily reflect the opinions, practices or experiences of Solo Practice University?.

About the Author

A self-described serial entrepreneur, attorney Suzanne Meehle loves being a solo practitioner. Her passion is helping small businesses, start-ups and entrepreneurs. Suzanne has been honored most recently with an AV Preeminent peer review rating from Martindale-Hubbell,reflecting her commitment to excellence as an attorney and to ethics in the profession.
Website | Twitter | Facebook | LinkedIn

Source: http://solopracticeuniversity.com/2013/03/28/what-a-lawyer-can-learn-from-an-entrepreneur/

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How hard is it to 'de-anonymize' cellphone data?

Thursday, March 28, 2013

The proliferation of sensor-studded cellphones could lead to a wealth of data with socially useful applications ? in urban planning, epidemiology, operations research and emergency preparedness, among other things. Of course, before being released to researchers, the data would have to be stripped of identifying information. But how hard could it be to protect the identity of one unnamed cellphone user in a data set of hundreds of thousands or even millions?

According to a paper appearing this week in Scientific Reports, harder than you might think. Researchers at MIT and the Universit? Catholique de Louvain, in Belgium, analyzed data on 1.5 million cellphone users in a small European country over a span of 15 months and found that just four points of reference, with fairly low spatial and temporal resolution, was enough to uniquely identify 95 percent of them.

In other words, to extract the complete location information for a single person from an "anonymized" data set of more than a million people, all you would need to do is place him or her within a couple of hundred yards of a cellphone transmitter, sometime over the course of an hour, four times in one year. A few Twitter posts would probably provide all the information you needed, if they contained specific information about the person's whereabouts.

The first author on the paper is Yves-Alexandre de Montjoye, a graduate student in the research group of Toshiba Professor of Media Arts and Science Sandy Pentland. He's joined by C?sar Hidalgo, an assistant professor of media arts and science; Vincent Blondel, a visiting professor at MIT and a professor of applied mathematics at Universit? Catholique; and Michel Verleysen, a professor of electrical engineering at Universit? Catholique.

Focusing the debate

Hidalgo's group specializes in applying the tools of statistical physics to a wide range of subjects, from communications networks to genetics to economics. In this case, he and de Montjoye were able to use those tools to uncover a simple mathematical relationship between the resolution of spatiotemporal data and the likelihood of identifying a member of a data set.

According to their formula, the probability of identifying someone goes down if the resolution of the measurements decreases, but less than you might think. Reporting the time of each measurement as imprecisely as sometime within a 15-hour span, or location as imprecisely as somewhere amid 15 adjacent cell towers, would still enable the unique identification of half the people in the sample data set.

But while its initial application may be discouraging, de Montjoye and Hidalgo hope that their formula will provide a way for researchers and policy analysts to reason more rigorously about the privacy safeguards that need to be put in place when they're working with aggregated location data.

"Both C?sar and I deeply believe that we all have a lot to gain from this data being used," de Montjoye says. "This formula is something that could be useful to help the debate and decide, OK, how do we balance things out, and how do we make it a fair deal for everyone to use this data?"

Everybody's different

In the data set that the researchers analyzed, the location of a cellphone was inferred solely from that of the cell tower it was connected to, and the time of the connection was given as falling within a one-hour interval. Each cellphone had a unique, randomly generated identifying number, so that its movement could be traced over time. But there was no information connecting that number to the phone's owner.

The researchers randomly selected a representative sampling from the set of 1.5 million cellphone traces and, for each trace, began choosing points at random. For 95 percent of the traces, just four randomly selected points was enough to distinguish them from all other traces in the database. In the worst (or, from another perspective, best) case, 11 measurements were necessary.

The researchers suspect that similar relationships might hold for other types of data. "I would not be surprised if a similar result ? maybe requiring more points ? would, for example, extend to web browsing," Hidalgo says. "The space of potential combinations is really large. When a person is, in some sense, being expressed in a space in which the total number of combinations is huge, the probability that two people would have the same exact trajectory ? whether it's walking or browsing ? is almost nil."

###

Massachusetts Institute of Technology: http://web.mit.edu/newsoffice

Thanks to Massachusetts Institute of Technology for this article.

This press release was posted to serve as a topic for discussion. Please comment below. We try our best to only post press releases that are associated with peer reviewed scientific literature. Critical discussions of the research are appreciated. If you need help finding a link to the original article, please contact us on twitter or via e-mail.

This press release has been viewed 35 time(s).

Source: http://www.labspaces.net/127503/How_hard_is_it_to__de_anonymize__cellphone_data_

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50 companies apply to explore for oil in Lebanon

BEIRUT (AP) ? Lebanon's Energy Ministry says 50 companies have participated in a pre-qualification process to win licenses for oil and gas work off the Lebanese coast.

The ministry says the companies include Chevron and Exxon Mobil Corp. from the United States and Royal Dutch Shell PLC.

Lebanon is a resource-poor nation and any finds could help it pay off what is one of the highest debt rates in the world.

The names of winning companies will be announced on April. 18.

Recent Israeli discoveries of oil and gas have raised tensions between Lebanon and neighboring Israel, which are in a state of war. Both countries claim a small maritime area of 850 square kilometers (328 square miles) in the Mediterranean.

Source: http://news.yahoo.com/50-companies-apply-explore-oil-lebanon-152222471--finance.html

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Dwolla Is Latest Victim Of DDoS Attacks: Site & API Down For Second Day

Dwolla_logoWhile the media continues to debate the severity of the denial-of-service attacks taking place across the web this month, they appear to have claimed another victim: payments startup Dwolla announced today that it, too, is now?experiencing?a distributed denial-of-service event (DDoS attack). The attack, which is still underway, began yesterday, resulting in either limited or no availability to the company's website, Dwolla.com.

Source: http://feedproxy.google.com/~r/Techcrunch/~3/QiFsJmvBvNc/

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MN Supreme Court: Foster parents can adopt children even if ...

Posted at 12:10 PM on March 27, 2013 by Bob Collins (8 Comments)
Filed under: Crime and Justice

A sharply divided Minnesota Supreme Court today ruled that two young African American girls, born to apparent drug addicts, can be adopted by their white foster parents rather than their grandparents, despite a state law that appears to favor adoption by family members over others.

The decision appeared to hinge on one word in the law: consider.

The two girls both tested positive for cocaine upon birth and have had developmental problems since. They were removed from the home almost immediately by Hennepin County and put in the care of foster parents.

Later, the foster parents agreed to adopt the girls after the grandparents initially expressed interest in the adoption, but didn't cooperate with an in-home placement study in Mississippi. After some delay, they relented, the study was turned in, and the two competing adoption petitions went before a district court, which ruled adoption by the foster parents was in the best interest of the girls. The court said given their special needs, there could be damage by removing the girls from the only home they ever knew.

But the grandparents appealed, saying state law favors relatives over "an important friend with whom the child has resided or had significant compact." They said the district court should have ruled they were fit to adopt, and the process should have stopped there.

But in her opinion today, Justice Lori Gildea disagreed, saying the law only requires courts to consider the adoption petition of a relative first and then the foster parents. But it does not prefer a relative over a non-relative.

"It is true that the district court did not analyze the grandparents' petition in its entirety before turning to analyze the foster parents' petition," Justice Gildea wrote. "The court also did not expressly conclude in its order that it was not in the girls' best interests to be adopted by their grandparents, which would be the better practice. But the court did consider and then form a conclusion about the grandparents' petition with respect to each factor before considering the foster parents' petition on that factor."

But the grandparents are African American while the foster parents are white and the issue of tending to the "cultural needs" of adoptive children has been controversial in Minnesota and elsewhere, even though state law requires cultural needs be considered.

"The foster parents have adopted two sons who are Asian-American and African-American respectively, and an African-American friend lives with the family," Justice Gildea said in rejecting the argument. "The district court did not specifically explain how the foster parents were able to meet the cultural needs of the children other than to find that the foster parents 'believe that diversity is very important.' We share the court of appeals' concern that the district court's findings on this factor 'grossly simplify' the girls' needs... But given our deferential standard of review, we cannot say that the court's analysis of this factor renders its overall best-interests analysis an abuse of discretion."

But in his dissent, Justice Alan Page, joined by Justice David Stras, said Gildea's interpretaton of the law would require courts to consider a relative's adoption petition and a non-relative's "side by side and at the same time," and effectively makes the state statute "meaningless."

"If the Legislature had intended for us to read the statute the way the concurrence suggests, there would have been no reason to require courts to consider placement in a particular order, and absolutely no reason to distinguish between relatives and others," Justice Page wrote.

And that's important in a case like this, Page noted, because the Legislature's authors wrote the statute with race differences in mind. "The authors of the amendments were no doubt concerned that eliminating race as a consideration in adoptive and foster care placements might have the unintended effect of decreasing the likelihood that children from racial minorities would be adopted by relatives," he wrote. "One way to mitigate these potential negative effects was to strengthen the statutory emphasis on placement with relatives by requiring that placement with relatives be considered before placement with others."

Justice Wilhelmina Wright agreed with Justice Page that the district court should've considered the grandparents' petition first before moving on to the foster parents' adoption petition, but she said "the best interests of the children could not have been ascertained without consideration of the impact of the proposed move on these young children."

Here's today's full decision.


Comments (8)

So, the white majority of the MN Supreme Court overwhelmingly determined it "in the best interest" of two black kids to be placed with white foster parents, while the black minority of the Court unanimously agreed that the black kids should be placed with their black grandparents.

That about sums it up? Anybody else see anything desperately wrong with this whole picture? Bob?


Will the grandsparents have a visitation right? What do the adoptive parents say about this? I don't think about the case in the framework of race, but of larger family: even if your parents fail you, the larger family should be a place where failings are buffered and a sense of belonging established. Recent studies show that those kids deal best with adversities who have heard their larger family's story, of adversities and persistence. The court takes that away from those children. The law seems to say that the larger family is relevant, the Supreme Court that it is not - a case of legislation from the bench?


// That about sums it up?

No, it does not.

Justice Wilhelmina Wright filed a dissent AND a concurrence that did NOT conclude "the black kids should be placed with their black grandparents."

Also, use your real name when posting comments. It's the rules.


// the Supreme Court that it is not - a case of legislation from the bench?

Actually, I think it's a case of sloppy legislating from the Legislature, forcing the court to try to figure out what the legislature intended with the relatively poor wording of the law.


// legislation from the bench

If you read enough court opinion and you will find that legislation from the bench is the thing the 'bench' (most not all) fears the most.


ok, Bob, I'll rephrase. So, the white majority of the MN Supreme Court overwhelmingly determined it "in the best interest" of two black kids to be placed with white foster parents, regardless of the law stating that the black grandparents' petition should be considered first and rejected if it were unqualified, which understanding of the law was clear to the dissenting black minority of the Court, and to Justice Stras, to his credit.

No, the legislative language isn't particularly 'sloppy.' The law says the court is to consider the petitions in an order. This is plain language, and the order in this case was to first consider the grandparents' petition. The district court, however, invented another ordering, of 'factors,' an ordering not mentioned in the law, and proceeded to substitute that ordering for the ordering plainly prescribed by the law.

Justice Gildea's opinion, and the concurring white justices, happily signed onto this judicial invention. Their opinion also ambled into an extensive but irrelevant discussion of the lower court's ordered consideration of the facts of the case, as if to provide legal cover for ignoring their disregard for the language of the law.

Justice Gildea's opinion also mounts an irrelevant ramble into the language of previous statutes, again in service to the concurring white justices' implied but never stated premise that the governing statute is ambiguous.

Justice Gildea also opines that the statute's requirement for order of consideration means that "? if both the relative and nonrelative petitioners are equally qualified to adopt and the best interests analysis renders an equivalent result as to each party, the relative would benefit from being considered first and could proceed with the adoption,"

The statute makes no such statement, but this is apparently Justice Gildea's tortured extension of the section of the law that states: "The policy of the state of Minnesota is to ensure that the child's best interests are met by requiring an individualized determination of the needs of the child and of how the selected placement will serve the needs of the child being placed."

Note that the law does not require placement that will 'best' serve the needs of the child, only that the child's 'best' interests must be served by the court ordered placement. Requiring petitioners to be 'equally qualified' is a tenuous construction, at best, not specified or clearly intended by the statute.

Justice Page's dissent addresses both the lower court's unfortunate judicial invention and the unambiguous letter of the law, to wit: "First, the court?s interpretation ignores the express language of the statute, which requires that ?placement? be considered in the specified order, not that the statutory best interest factors be considered in the specified order."

The facts of the case, at least those described by the lower court and presented in Justice Gildea's opinion, do suggest the children are likely to be better off in the care of the white foster parents. But that's not how the law is supposed to work. The statute was clear on the procedure to be followed, and the lower court obviously violated that procedure. That the white majority of the Minnesota Supreme Court was able to disregard that fact, apparently to enforce what they perceived as a greater good, is the troubling issue here.

Race is a lens through which we view the world. Deciding that the law, which clearly states petitions are to be considered in a specified, named order, actually means that the petitions may be broken up into bite sized pieces and considered bit by bit and side by side, is a substantial leap. All but one of the white justices were able to make the leap, while both black justices strongly objected to it. Please make the case that this race-distributed division of opinion is just a coincidence.

Most of us have moved beyond Sheriff Bull Connor's fire hose expressions of racism, but we've not moved beyond race-grounded differences of opinion.

That about sums it up?

Oh, except for your wish to enforce 'real' names on the Internet. I do enjoy your persistently playing the curmudgeon, Bob. Obviously, you wish us to understand that the value of conversations here is dependent on the use of one's 'real' name. To make you happy, I'll be glad to come back with a more acceptable fake name, to allow you to pretend it's 'real,' and to validate a point of view you apparently consider to be otherwise invalid.


//No, the legislative language isn't particularly 'sloppy.' The law says the court is to consider the petitions in an order. This is plain language, and the order in this case was to first consider the grandparents' petition.

If you believe Justice Gildea, yes. There's no question what the statute said. The debate is over what the legislature meant. Maybe they're the same; maybe they're not. I'd like to go back and listen to the floor debate on that one. I may just end up calling the author who wrote it.

/ Please make the case that this race-distributed division of opinion is just a coincidence.

I certainly can't but on the other hand I can't prove that it isn't, either. I would have liked to have seen the cultural identity issue play a more prominent role in the question before the court.

The other issue here that only got a passing mention was the district court's reliance on the guardian ad litem who testified that the grandmother's using the term "she's my blood" indicated that the grandmother looked upon her granddaughter as "a possession."

I'm going to guess -- and it's only a guess -- that the guardian ad litem is white and did not understand the cultural meaning. So I think race played a pretty important role in the original decision.

In any event, if you believe Justice Page, the state statute is pretty well neutered and in the future it's going to be pretty hard for a black couple in rural Mississippi to adopt their relative children when competing against a more well-off white couple in Minnesota.

As to the fake names, I'm not going to take the bait. I will say your argument is principled and insightful. A request to use real names -- even just first names -- is simply the requests we've always made because we find discussions tend to be better when people don't use phony names, and because the rules apply equally to all here.


"...the guardian ad litem who testified that the grandmother's using the term "she's my blood" indicated that the grandmother looked upon her granddaughter as "a possession."

Wow! Is my confirmation bias bias (sic) confirmed?

Bob, yes, please dig into this one. Getting to the bottom of stuff is what you do, right?.

As for my name, fair enough, bait respectfully withdrawn. I won't help with your enforcement issue, though. I have important (to me) reasons to use my name. From my point of view, the quality of your blog should be self-enforcing, and usually is.


Source: http://minnesota.publicradio.org/collections/special/columns/news_cut/archive/2013/03/mn_supreme_court_foster_parent.shtml

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বৃহস্পতিবার, ২৮ মার্চ, ২০১৩

Lindsay Lohan: "Colossal Pain in the Ass" on Anger Management Set

Source: http://www.thehollywoodgossip.com/2013/03/lindsay-lohan-colossal-pain-in-the-ass-on-anger-management-set/

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RIM sells 1M BlackBerry 10s, surprise 4Q profit

TORONTO (AP) ? Research In Motion Ltd. said Thursday that it sold about 1 million phones running its new BlackBerry 10 system. It also surprised Wall Street by returning to profitability in the most recent quarter.

The earnings provide a first glimpse of how the BlackBerry 10 system, widely seen as crucial to the company's future, is selling internationally and in Canada since its debut Jan. 31. The 1 million new touch-screen BlackBerry Z10 phones were above the 915,000 that analysts had been expecting. Details on U.S. sales are not part of the fiscal fourth quarter's financial results because the Z10 just became available there last week, after the quarter ended.

In another sign of uncertainty, RIM lost about 3 million subscribers to end the quarter with 76 million. It's the second consecutive quarterly decline for RIM, whose subscriber based peaked at 80 million last summer.

Bill Kreyer, a tech analyst for Edward Jones, called the decline "pretty alarming."

"This is going to take a couple of quarters to really see how they are doing," Kreyer said.

The BlackBerry, pioneered in 1999, had been the dominant smartphone for on-the-go business people and other consumers before the iPhone debuted in 2007 and showed that phones can handle much more than email and phone calls. RIM faced numerous delays modernizing its operating system with the BlackBerry 10. During that time, it had to cut more than 5,000 jobs and saw shareholder wealth decline by more than $70 billion.

In the quarter that ended March 2, RIM earned $98 million, or 19 cents a share, compared with a loss of $125 million, or 24 cents a share, a year earlier. After adjusting for restructuring and other one-time items, RIM earned 22 cents a share. Analysts surveyed by FactSet had been expecting a loss of 31 cents.

Revenue fell 36 percent to $2.7 billion, from $4.2 billion. Analysts had expected $2.82 billion.

The company also announced that co-founder Mike Lazaridis will retire as vice chairman and director. He and Jim Balsillie had stepped down as co-CEOs in January 2012 after several quarters of disappointing results. Thorsten Heins, the chief operating officer, took over and spent the past year cutting costs and steering the company toward the launch of new BlackBerry 10 phones.

Investors appeared happy with the financial results. RIM's stock rose 27 cents, or 1.8 percent, to $14.84 in morning trading Thursday after the release of results.

"I thought they were dead. This is a huge turnaround," Jefferies analyst Peter Misek said from New York.

Misek said the Canadian company "demolished" the numbers, especially its gross margins. RIM reported gross margins of 40 percent, up from 34 percent a year earlier. The company credited higher average selling prices and higher margins for devices.

"This is a really, really good result," Misek said. "It's off to a good start."

The new BlackBerry 10 phones are redesigned for the new multimedia, Internet browsing and apps experience that customers are now demanding.

The Z10 has received favorable reviews since its release, but the launch in the critical U.S. market was delayed until late this month as wireless carriers completed their testing.

A version with a physical keyboard, called the Q10, won't be released in the U.S. for two or three more months. The delay in selling the Q10 complicates RIM's efforts to hang on to customers tempted by the iPhone and a range of devices running Google Inc.'s Android operating system. Even as the BlackBerry has fallen behind rivals in recent years, many users have stayed loyal because they prefer a physical keyboard over the touch screen on the iPhone and most Android devices.

RIM, which is changing is formal name to BlackBerry, said it expects to break even in the current quarter despite increasing spending on marketing by 50 percent compared with the previous quarter.

"To say it was a very challenging environment to deliver improved financial results could well be the understatement of the year," Heins said during a conference call with analysts.

Heins said more than half of the people buying the touch-screen Z10 were switching from rival systems. The company didn't provide details or specify whether those other systems were all smartphones. He said the Q10 will sell well among the existing BlackBerry user base. It's expected in some markets in April, but not in the U.S. until May or June.

Associated Press

Source: http://hosted2.ap.org/APDEFAULT/f70471f764144b2fab526d39972d37b3/Article_2013-03-28-Earns-Research%20In%20Motion/id-f7aa6a594bd94442aa1e3e3985c2bd34

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Stocks lower as Italy adds to European fears

Stocks were sharply lower Wednesday, with the Dow and S&P 500 pulling back from record levels, as political uncertainty in Italy sparked fresh worries over the euro zone and the euro dropped to a four-month low.

(Read More: Early Movers: WMT, CS, BA & More)

The Dow Jones Industrial Average tumbled nearly 100 points, dragged by Boeing and JPMorgan.

The S&P 500 and the Nasdaq were also sharply lower. The CBOE Volatility Index (VIX), widely considered the best gauge of fear in the market, jumped above 13.

Major averages ended near their best ever levels on Tuesday, with the Dow posting a new high and S&P 500 finishing less than 2 points from its closing peak.

(Read More:Bulls Revved Up to Take Out Next Stocks Milestone)

All key S&P sectors were firmly in the red, led by materials and industrials.

On the economic front, pending home sales slid 0.4 percent in February, according to the National Association of Realtors. Economists polled by Reuters expected a 0.9 percent decline, compared with a 4.5 percent rise in the prior month.

In Europe, political deadlock continued in Italy as the country's main leadership candidate Pier Luigi's Bersani reportedly said that only an "insane person" would want to govern the nation now, adding that Italy is "in a mess and faces a difficult year ahead."

Bersani made the remark after the anti-establishment "Five Star Movement" party headed by comedian Beppe Grillo again refused to form a coalition government with Bersani, thwarting his latest attempts to form a governing alliance.

(Read More: Hey Euro Zone, You Overrate Yourself: Moody's)

A political stalemate since its inconclusive elections in late February has spiked concerns over how the country will handle its growing debt problems. Italy paid more to borrow over five years than it has since October at its latest auction, indicating worries over its financial situation.

The euro extended its losses below $1.28 against the U.S. greenback, its lowest level since late November.

Elsewhere in Europe, Cyprus is finalizing financial control measures to prevent a run on its banks, which have been shut for a week since the country agreed to a conditional 10 billion euro ($12.8 billion) bailout from international lenders. Cypriots have been lining up to withdraw cash from ATMs, with limits at 100 euros a day for some banks.

"Banks will open on Thursday ... We will look at the best way to limit the possibility of large sums of money leaving, and not imposing punitive conditions on the economy, businesses and individuals," Cypriot Finance Minister Michael Sarris said in an interview on Cypriot television.

"Cyprus is a reason to remind investors that Europe is a source of risk, but I'm not sure Cyprus itself is going to be enough [for a market pullback from the recent run-up]," said Thomas Lee, chief U.S. equity strategist at JPMorgan. "The big picture still points to a major secular bull market being underway, with at least another four years left, led by durable goods."

Trading is likely to be thin ahead of the three-day Easter weekend. U.S. markets will be closed Friday for Good Friday.

Wal-Mart declined after the world's largest retailer said that probes into alleged foreign bribery at its stores are likely to result in a financial loss. Separately, the company said it would start using stores to get Internet orders to shoppers faster, amid growing competition from online rivals such as Amazon.com.

Boeing edged lower as its 787 Dreamliners face a temporary ban on some of the transocean flights, which would be a costly new challenge for the company.

Cliffs Natural Resources plunged to lead the S&P 500 laggards after Morgan Stanley downgraded the iron ore and metallurgical coal producer to "underweight" from "equal-weight." Rivals Alpha Natural Resources and Peabody Energy also traded lower.

Weekly mortgage applications rebounded last week as interest rates pulled back for the first time in three weeks, according to the Mortgage Bankers Association.

Paychex and Red Hat are among notable companies scheduled to report earnings after the closing bell.

Several members of the Federal Reserve are expected to speak throughout the day, including Chicago Fed President Charles Evans and Boston Fed President Eric Rosengren.

Meanwhile, crude oil inventories for last week will be released by the Energy Department at 10:30 am ET. Inventories rose by 1.31 million in the prior week.

The Treasury is slated to auction $35 billion in 5-year notes with the results available shortly after 1pm ET.

(Read More: Global 'Triple-A Ratings Club' Shrinks 60 Percent)

?By CNBC's JeeYeon Park (Follow JeeYeon on Twitter: @JeeYeonParkCNBC)

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